Maintenance

proAsset offers tailor made maintenance of proIMS installations.

Based on the requirement of our customers proAsset offers the following services:

• Helpdesk and bug fixing during proAsset regular working hours 

• Helpdesk, telephone support, bug fixing and preventive maintenance during:
  • proAsset regular working hours
  • 24 hours support during weekdays
  • 24 hours support including weekends and official public holidays

• Update of Software if new releases are available

• Operational Support which includes client assistance to modify or create new configurations like process views, reports, calculations etc...